Have questions about your order status?
We send email updates when there are changes to the status of your order ex: (from preparation to charging, to shipping)
When your order is ready to ship you’ll receive an email with a tracking number and contact information of the shipper.
Please do not email us for status updates on your order. In the rare case that there is an issue with your order, we will contact you.
If you do not receive an email update from us the same day that you order, check your spam for any email with the from address email@example.com.
The following is a brief guideline you can use to help you understand what’s going on with your Love Amethyst Rose order:
I have not received a tracking number:
Is my order still processing?
If you haven’t received a tracking number that means your order is still processing. We ask that you allow 7-14 business days for your order to be processed, but possibly longer for larger orders.
We try our best to prepare you items within the first few days of your order, but occasionally there are delays due to high order volume.
If you haven’t received a tracking number within 20 business days of your order here are a few tips that will help you get the information you need:
- Check your spam (search LOVE AMETHYST ROSE). You may have received a tracking number from us already.
- Contact customer support with your order number in the subject line to request a tracking number.
I have received a tracking number:
Having problems with shipping?
All orders are shipped within 24hrs of tracking number generation, but we ask that you allow UPS up to 3 days to update your tracking information.
Be aware: even after UPS receives your package from us they may not update your tracking number right away – especially during the holidays.
If you’ve received a tracking number, please contact UPS for any additional information about your order.
If UPS does not update your tracking information it’s possible there are delays in the mailing system.
Keep in mind, at this point, we do not have your package.
If UPS says the package is still in pre-transit, please inform them that your package was shipped the day after the label was generated so that they can investigate further and update your tracking number.
If there is a problem with your order you may file a claim with UPS.
Need to file a claim?
Call UPS at 1–800–742–5877
Once they’ve confirmed the status of your package they’ll either update you on a delivery date or process your claim so you can receive your replacement package.
Contacting Customer Support
We try to answer inquiries within 24hrs but due to high request volume, please allow up to 72hrs for a response from customer support.
Customer support gives priority to requests related to:
- Incorrect mailing address update.
- Haven’t received a tracking number (after 20 business days).
- Items arrived damaged.
- Package is lost by mail carrier.
Contact customer support at firstname.lastname@example.org
Currently we do not accept refunds or replacements, although we may grant a courtesy exchange or replacement under certain circumstances. Learn more here.